At Rizik Mart BD, your satisfaction is our priority. We stand behind the quality of everything we sell. If something is not right with your order, we are here to make it right.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is in its original packaging with all tags and seals intact.
• You have your order confirmation or receipt.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened skincare or personal care products.
• Spices and food items once the seal is broken.
• Customised or personalised jewellery pieces.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• A clear photo of the damaged or incorrect item.
• Your order number.

We will arrange a free return and send you a replacement or issue a full refund, at your preference.

4. How to Request a Return

• Contact us at info@rizikmartbd.com or call us.
• Provide your order number and reason for return.
• Our team will respond within 1-2 business days with instructions.
• Pack the item securely and hand it to our assigned courier.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued to your original payment method or as store credit, based on your preference.

6. Exchange Policy

We offer exchanges for items of the same value. If you would like a different size, colour, or variant, please mention this in your return request. Exchanges are subject to stock availability.

7. Contact

For any questions regarding returns and refunds, please reach us at info@rizikmartbd.com