We want your order to reach you as quickly and safely as possible. Here is everything you need to know about how we ship.

1. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on Fridays or public holidays will be processed on the next working day.
• You will receive an order confirmation and a tracking update once your order is dispatched.

2. Shipping Destinations

• We currently deliver across Bangladesh, including Dhaka, Chattogram, Sylhet, Rajshahi, Khulna, Barishal, Mymensingh, and all district towns.
• International shipping is not currently available but may be offered in the future.

3. Delivery Timeframes

• Dhaka City: 1-2 business days.
• Outside Dhaka (major cities): 2-4 business days.
• Remote areas and sub-districts: 3-6 business days.

Delivery times are estimates and may vary during peak seasons or due to courier delays.

4. Shipping Charges

• Free delivery on all orders above BDT 2,000.
• Dhaka City: BDT 60 for orders below BDT 2,000.
• Outside Dhaka: BDT 120 for orders below BDT 2,000.

Shipping charges are calculated at checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email. You can use this to track your delivery through our courier partner’s website or app.

6. Failed Deliveries

• If delivery fails due to an incorrect address or unavailability, our courier will attempt re-delivery.
• After 2 failed attempts, the order will be returned to us and you will be contacted for a re-shipment or refund.
• Additional shipping charges may apply for re-delivery.

7. Damaged in Transit

If your order arrives damaged due to transit, please photograph the package before opening it and contact us immediately. We will arrange a replacement or refund at no cost to you.

8. Contact

For any shipping-related queries, please contact us at info@rizikmartbd.com